Support
Need a hand?
Most questions about ordering, pickup, and payment are answered below. Anything else, Renee reads her own inbox.
Frequently asked
How do I place an order?
Browse the shop, add loaves to your cart, and confirm at checkout. Pay by card or in cash at pickup. Renee confirms every order herself before it goes on her baking schedule.
What payment methods do you accept?
Card online through Square — including Apple Pay, Google Pay, Cash App Pay, and Afterpay — or cash in person at pickup. No delivery apps, no third-party marketplaces.
Can I cancel or change an order?
You can cancel it yourself from your account for as long as it is still marked "Ordered" — the window before Renee confirms it. Once she has confirmed it, reply to your confirmation email and she will do what she can. Anything paid online is refunded in full and automatically the moment an order is cancelled.
Where do I pick up my order?
In person, in Franklin, Kentucky. The exact address is shared with you once your order is confirmed — we do not ship or deliver.
Do gift cards expire?
No. A gift card's balance never expires and can be spent across as many orders as it takes to use it up.
Is anything nut-free?
Filter the shop by the Nut-Free tag to see which loaves qualify. Everything is baked in the same home kitchen, so cross-contact is possible — ask Renee directly if that matters for you.
I use the mobile app. Is it the same catalog and account?
Yes. The app is the same storefront — same catalog, same cart, same order history and account — just a phone-shaped window into it.
How do I delete my account or my data?
Email Renee from the address on your account with "data deletion" in the subject. There is no form to fill in — see our data deletion page for exactly what goes and what has to stay.
Still stuck
Send a message and it goes straight to Renee, or reach the bakery directly.
- [email protected]
- Call or text
- (270) 776-4528